Exchange Policy

Last Updated: 14 September 2026

At Al Ada Dresses, we want you to have a smooth and satisfying shopping experience. If you receive an eligible product and need an exchange, you can request an exchange within the time period and conditions mentioned below.

1. Exchange Period

Exchange requests must be raised within 5 days of delivery. Requests submitted after this period may not be accepted.

2. Eligibility for Exchange

A product may be eligible for exchange if:

• The product is unused and unworn.
• The product has not been washed, altered or damaged.
• All original tags and labels are attached.
• The original packaging is available and in good condition.
• The product is returned in the same condition in which it was delivered.
• The exchange request is submitted within 5 days of delivery.

3. Size Exchange

If you have selected the wrong size, you may request an exchange for another available size, subject to stock availability.

We recommend checking the size chart carefully before placing your order to select the most suitable size.

4. Wrong or Damaged Product

If you receive a wrong, damaged or defective product, please contact us within 48 hours of delivery.

Please provide the following information:

• Order number
• Clear photographs of the product
• Photographs of the packaging and shipping label
• A short unboxing video, if available or requested

Our team will review the information and confirm whether the product is eligible for exchange.

5. Exchange Process

1. Contact our customer support with your order number.
2. Explain the reason for the exchange.
3. Share photographs or other required information.
4. Wait for confirmation from our support team.
5. Follow the exchange instructions provided by our team.
6. The replacement product will be shipped after the exchange is approved.

6. Products Not Eligible for Exchange

Exchange requests may be rejected if:

• The product has been worn or used.
• The product has been washed or altered.
• The product has stains, makeup marks, perfume or other strong odours.
• Original tags or labels have been removed.
• The original packaging is missing or significantly damaged.
• The product has been damaged after delivery due to improper handling.
• The exchange request is submitted after 5 days of delivery.

7. Exchange Availability

Exchanges are subject to the availability of the requested size or replacement product.

If the requested size or product is unavailable, our support team may provide an alternative option where available.

8. Exchange Shipping Charges

For products that are received damaged, defective or incorrect due to an error on our part, exchange shipping will be handled according to our exchange process.

For customer-requested size exchanges, applicable shipping or handling charges may apply.

9. No Direct Refund for Exchange Requests

Al Ada Dresses primarily provides exchanges for eligible products. A refund is not provided simply because a customer changes their mind, selects the wrong size or no longer wants the product.

Any exceptional refund, where applicable, will be handled according to our Refund Policy.

10. Important Note

All exchange requests are subject to verification. Al Ada Dresses reserves the right to decline an exchange request if the product does not meet the eligibility requirements mentioned in this policy.

11. Contact Us

For exchange-related questions or to request an exchange, please contact our customer support team with your order number and registered contact details.