Exchange & Refund Policy

Last Updated: 14 September 2026

At Al Ada Dresses, we want you to be happy with your purchase. If you receive a product that is eligible for exchange, you can request an exchange according to the conditions mentioned below.

1. Exchange Eligibility

You may request an exchange if:

You received a wrong product, wrong size, or damaged/defective product.
The exchange request is submitted within 4-5 days of delivery.
The product is unused, unworn and unwashed.
Original tags, packaging and accessories are intact.
The product is returned in its original condition.

2. Products Not Eligible for Exchange

Exchange will not be accepted if:

The product has been worn, washed or altered.
The product has stains, perfume/odor, makeup marks or other signs of use.
Tags or original packaging are missing.
The exchange request is made after the eligible period.
The product is damaged due to improper use or handling by the customer.

3. Size Exchange

If you have ordered the wrong size, you may request a size exchange, subject to the availability of the required size.

If the requested size is unavailable, we may offer another available option where possible.

4. Wrong or Damaged Product

If you receive a wrong or damaged product, please contact us within 48 hours of delivery.

For damaged or incorrect items, please provide:

Order number
Clear photographs of the product
Photographs of the packaging
A short video, if requested by our support team

5. Exchange Process

Contact our customer support with your order number.
Tell us the reason for the exchange.
Share the required photographs and details.
Once approved, follow the instructions provided by our team.
The replacement will be shipped after the returned product passes inspection.

6. Exchange Shipping Charges

For wrong or damaged products caused by us, Al Ada Dresses will arrange the exchange according to our policy.

For size exchanges or customer-requested exchanges, applicable shipping or handling charges may apply.

7. Refund Policy

Al Ada Dresses does not offer refunds for change of mind, incorrect size selection, or personal preference.

If you receive a wrong or defective product and an exchange or replacement is not possible, we may provide a refund after verification.

Approved refunds will be processed to the original payment method used for the order. Processing time may depend on the payment provider or bank.

8. Order Cancellation

Orders may be cancelled only before they are shipped, subject to the order status.

Once an order has been shipped, cancellation may not be possible.

9. Important Note

Every exchange request is subject to verification. We reserve the right to reject an exchange request if the product does not meet the eligibility conditions mentioned in this policy.